Privacy & Cookie Policy

Last updated: 12th December 2025

Cryo Science UK is committed to protecting your personal information and respecting your privacy. This Privacy & Cookie Policy explains what data we collect, how we use it, how it is stored, and the rights you have under the UK General Data Protection Regulation (UK GDPR) and related data protection laws.

By using our website or providing your information, you agree to the practices outlined in this policy.

1. What Information Do We Collect?

We collect both personal and non-personal information to help us operate our website and provide our services effectively.

Information you provide directly:

Name
Email address
Telephone number
Postal or billing details (where provided)
Company information
Enquiries submitted through contact forms
Newsletter sign-ups
Booking or purchase information
Reviews, feedback, or messages

Information collected automatically:

IP address
Browser type and device information
Pages viewed and time spent on the site
Click behaviour and navigation
Cookies and analytics data

Payment information:

Payments are processed securely through Wix’s PCI-DSS–compliant gateways. Cryo Science UK does not store or access full card information.

2. How Do We Collect Information?

We collect information in the following ways:

When you submit a contact form
When you request a quote
When you sign up for marketing updates
When you purchase a product or service
When you download materials
When you interact with features of our website
Through cookies and analytics tools as you browse the site

We only collect your information when you voluntarily provide it or when it is essential for the functionality of our website.

3. Why Do We Collect Your Personal Information?

We collect your information for the following purposes:

To operate, maintain, and improve our services
To process enquiries, bookings, or purchases
To provide customer support and respond to messages
To send essential service or account updates
To send marketing communications (only where consent has been given)
To analyse website usage and improve user experience
To enhance site performance and functionality
To meet legal, tax, or regulatory obligations

We only collect data that is relevant and necessary.

4. How Do We Store, Use, Share, and Disclose Your Information?

Cryo Science UK is hosted on the Wix.com platform. Wix provides the secure, cloud-based environment where our website and data are stored.

Data storage:

Your data may be stored through Wix’s secure:

Data centres
Databases
Applications

All information is held on secure servers behind a firewall.

Payments:

All direct payment gateways comply with PCI-DSS security standards for safe card handling.

Third-party sharing:

We may share data only when necessary and only with trusted service providers, including:

Payment processors
Email platforms
Analytics providers (e.g., Google Analytics)
IT and website support providers
Delivery and logistics partners

We may also share information if required by law.
We do not sell or rent your personal information.

5. How Do We Communicate With You?

We may contact you for:

Enquiry responses
Order confirmations and updates
Customer support
Service or policy notifications
Marketing messages (only with your consent)

We may contact you via:

Email
Telephone
SMS

You can unsubscribe from marketing communications at any time by clicking the link included in our emails.

6. Cookies and Tracking Tools

Cryo Science UK uses cookies to ensure the website functions correctly and to improve your experience. Cookies are small text files stored on your device.

Some cookies are essential for the site to operate, while others help us understand how visitors use the site or deliver personalised marketing.

Types of Cookies We Use

Essential Cookies

Required for core website functionality, including:

Security and fraud prevention
Site navigation
Session management
Checkout and payment processing

These cannot be switched off.

Analytics & Performance Cookies

Used to understand how visitors use our website and to help us improve it. They may track:

Page views
Time spent on the site
Navigation pathways
Device/browser information

Examples include:

Google Analytics
Wix site analytics

These cookies only run if you give consent.

Functional Cookies

These support enhanced functionality such as:

Remembering your preferences
Storing form inputs
Saving cookie choices

They make the site work more smoothly.

Marketing & Advertising Cookies

Used to deliver relevant advertisements and measure marketing effectiveness. They may track:

Browsing behaviour
Engagement with ads
Social media activity

Examples include:

Meta (Facebook) Pixel
Google Ads tracking

These only run with your explicit consent.

Third-party Cookies

External services integrated into the website may place their own cookies, such as:

Google Analytics
Meta/Facebook
Wix App Market tools
Payment providers

Each third-party service has its own privacy policies.

Managing Cookie Preferences

When you visit our site, a cookie banner allows you to:

Accept all cookies
Accept essential cookies only
Adjust cookie settings

You may also manage cookies through your browser settings at any time.

Please note that disabling certain cookies may affect functionality or performance.

7. How Can You Withdraw Consent?

You can request to withdraw consent, access your information, correct it, or ask us to delete it by contacting:

sales@cryosc.uk and 03300 431600

We will respond in line with UK GDPR requirements.

8. Privacy Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page and will be effective immediately.

If significant updates occur, we will notify you so that you understand what information we collect and how it is used.

9. Contact Information

If you have questions about this policy or wish to exercise your data protection rights, you may contact us at: